We strive to respond to all queries within:

• 1 hour for critical issues.
• 24 hours for general queries and support requests.

• You can reach us through the following channels:
• Email: support@funketech.co.tz
• Phone: +255 624 882 809
• WhatsApp: Available for real-time support.
  We also offer on-site support for critical issues upon request.

We offer 24/7 support via email, phone, and live chat to assist with all technical and software-related issues. Our team is dedicated to ensuring smooth operation of all our solutions.

Yes, all our software solutions come with a one-year warranty that covers free bug fixes and updates. After the warranty period, support and updates can be accessed through an affordable subscription plan.

In the rare event of a system failure, our team will provide immediate remote support. For critical issues that cannot be resolved remotely, we offer on-site assistance to restore functionality as quickly as possible.

Data security is our top priority. We use end-to-end encryption, regular backups, and advanced security protocols to protect your information. Additionally, access is role-based to ensure only authorized personnel can view sensitive data.

Yes, we offer ongoing maintenance services, including regular system updates, performance monitoring, and security checks to keep your system running smoothly.

You can contact our support team to request feature upgrades or additional modules. We will assess your requirements and implement the changes with minimal disruption to your operations.

Yes, we cater to clients both within Tanzania and internationally, ensuring the same level of quality and support.

We accept payments via bank transfer, mobile money (M-Pesa, Airtel Money, Tigo Pesa), and online payment platforms. Flexible payment plans are available for certain subscription-based services.