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Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

support@funketech.com

+255624882809

Call Us
Call Us

Call us to speak to a member of our team.

+255624882809

Business Department
Business Department

Contact the sales department about projects and services

+255624882809

Global branch
Global branch

Contact us to open our branches globally.

+255624882809

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Contact Us
Contact Us Support Center

Yes, we provide comprehensive training for staff and administrators during the onboarding process. We also offer detailed user manuals and ongoing training sessions as needed.

 

We strive to respond to all queries within:

  • 1 hour for critical issues.
  • 24 hours for general queries and support requests.
  • You can reach us through the following channels:
  • Email: support@funketech.co.tz
  • Phone: +255 624 882 809
  • WhatsApp: Available for real-time support.
    We also offer on-site support for critical issues upon request.

We offer 24/7 support via email, phone, and live chat to assist with all technical and software-related issues. Our team is dedicated to ensuring smooth operation of all our solutions.

Yes, all our software solutions come with a one-year warranty that covers free bug fixes and updates. After the warranty period, support and updates can be accessed through an affordable subscription plan.

Absolutely! We specialize in tailoring software solutions to fit the unique requirements of your organization, whether it’s a school, hospital, or business.

 

In the rare event of a system failure, our team will provide immediate remote support. For critical issues that cannot be resolved remotely, we offer on-site assistance to restore functionality as quickly as possible.

 

Data security is our top priority. We use end-to-end encryption, regular backups, and advanced security protocols to protect your information. Additionally, access is role-based to ensure only authorized personnel can view sensitive data.

 

Yes, we offer ongoing maintenance services, including regular system updates, performance monitoring, and security checks to keep your system running smoothly.

 

You can contact our support team to request feature upgrades or additional modules. We will assess your requirements and implement the changes with minimal disruption to your operations.

 

Yes, we cater to clients both within Tanzania and internationally, ensuring the same level of quality and support.

 

We accept payments via bank transfer, mobile money (M-Pesa, Airtel Money, Tigo Pesa), and online payment platforms. Flexible payment plans are available for certain subscription-based services.

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